What it’s for
- Prepare a complete evidence pack when a deposit dispute arises
- Checklist of items required for deposit adjudication (inventory, photos, invoices, communications)
- Use when pursuing possession through Section 8 proceedings to document arrears and service of notices
- Organise evidence for insurance claims following property damage
- Ensure nothing critical is missing before submitting to a deposit scheme’s alternative dispute resolution service
How to use this in TenancyVault
When preparing your evidence pack:
- Pull documents directly from TenancyVault — all certificates, service logs, and photos stored in the vault are exportable
- Generate a pack including the evidence checklist, the activity log, and all relevant documents
- Export to PDF for submission to a deposit scheme adjudicator or court
- Track what’s missing — if a document hasn’t been uploaded, TenancyVault will flag the gap
FAQ
What documents do I need for a deposit dispute?
The key documents are: the check-in inventory (signed by both parties), check-out report, photographic evidence at both ends of the tenancy, the tenancy agreement, invoices for repairs or cleaning, and a payment history showing arrears (if applicable).
How long do I have to raise a deposit dispute?
This depends on your scheme. Typically you must raise a claim within a prescribed period after the tenancy ends (often 3–6 months). Check the specific rules with your scheme provider.
What if I don’t have a signed check-in inventory?
Without a signed check-in inventory, it will be very difficult to demonstrate that damage occurred during the tenancy rather than pre-existing. Adjudicators will typically award in favour of the tenant in this situation.
Can I claim for fair wear and tear?
No. Deposit deductions can only be made for damage above fair wear and tear, unpaid rent, or other agreed deductions. Adjudicators apply a fair wear and tear allowance based on the age of fixtures and length of tenancy.
Can I use TenancyVault’s activity log as evidence?
Yes. TenancyVault generates a timestamped activity log of all compliance events, document uploads, and communications. This can be included in your evidence pack as a record of landlord actions during the tenancy.