TenancyVault
Solo plan & above

Track every repair.
Resolve every complaint.

Log property cases yourself or let tenants report them through the portal. Every issue — from a leaking tap to a serious structural fault — can be tracked with shared progress, attachments, optional contractor work orders, and a full audit trail.

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Open Cases

3 open

Boiler not heating water

Tenant · In progress

urgent

Damp patch — bedroom ceiling

Landlord · Triaged

high

Broken window latch — kitchen

Tenant · Open

medium

Repairs and case management for landlords

  • Log repairs, complaints, damp issues, and structural faults from a single dashboard
  • Assign severity levels — urgent, high, medium, low — so the most critical issues are always visible
  • Track every status change from open through to resolved or closed
  • Add internal notes and tenant-visible updates in one timeline, keeping your records clean
  • Record externally managed repair progress, tradesperson details, access notes, estimates, photos, and documents
  • Create contractor portal work orders only when you want the job managed inside TenancyVault
  • Link cases directly to obligations so follow-up work is captured automatically
  • Schedule a property inspection straight from an open case
  • Full audit trail on every case — who did what, and when

Tenant repairs & complaints

  • Tenants report repairs and complaints through the secure tenant portal — no emails, no lost messages
  • Every submission is timestamped and tied to the tenancy automatically
  • Landlords see all tenant-reported issues alongside their own internally logged cases
  • Tenants can see shared repair status, landlord replies, images, and progress updates on each case they submitted
  • Optional visibility controls — keep sensitive internal notes private from tenants

Why a proper case record matters

Under the Renters' Rights Act 2025, landlords must maintain habitable properties and respond to repair requests promptly. A timestamped case record — showing when an issue was reported, what action was taken, and when it was resolved — is your strongest defence if a complaint escalates to the Property Ombudsman or a tribunal.

Read about the Renters' Rights Act changes →

Available on Solo and above

Case management, tenant complaints, repairs, optional contractor work orders, and externally managed repair progress tracking are included from the Solo plan (£8.99/month). Start on the free plan to explore compliance tools, then upgrade when you need the full workflow.

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Never lose track of a repair again.

Log issues, collect tenant reports, record external progress, or manage contractor work orders with a complete audit trail.

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