Letting agents in England have their own set of legal obligations separate from landlords — redress scheme membership, client money protection, fee transparency and proof of document service. These guides cover each requirement.
When a letting agent handles tenancy setup on a landlord's behalf in England, the agent must serve all required documents and create evidence of service. This guide covers what agents must record, how to hand over evidence, and who bears legal responsibility if service fails.
Reviewed: Mar 2026
The Tenant Fees Act 2019 bans most charges to tenants in England and requires agents to publish a full fee schedule. This guide covers what fees are permitted, what must be published, and the penalties for non-compliance.
Reviewed: Mar 2026
Since 1 April 2019, all letting agents and property managers in England who hold client money must belong to a government-approved CMP scheme. This guide covers approved schemes, what client money is, and how to display membership.
Reviewed: Mar 2026
Letting agents in England must display their Client Money Protection certificate on their website, in every office open to the public, and in marketing materials. This guide covers exactly what must be shown and the penalties for non-compliance.
Reviewed: Mar 2026
All letting agents in England must belong to a government-approved redress scheme. This guide covers which schemes qualify, how to join, what complaints they handle, and the penalties for non-membership.
Reviewed: Mar 2026
Letting agents managing properties in England on behalf of landlord clients need robust systems for tracking certificate expiry dates, storing evidence, and generating compliance packs. This guide covers best practices for portfolio compliance management.
Reviewed: Mar 2026
All guides cover England only. TenancyVault does not provide legal advice.