Pets — Tenant requests under the Renters' Rights Act

From 1 May 2026, tenants in England can ask in writing to keep a pet. Landlords must follow the live GOV.UK process, which uses a 28-day written response window.

What the rule is

The tenant must ask in writing and describe the pet. GOV.UK gives examples such as:

• what type of animal it is
• how big it is
• how much room it will need

You cannot refuse without a fair reason.

When it applies

These rules apply from 1 May 2026 under the new tenancy regime in England.

What landlords must do

• Record the date the written request arrived
• Respond in writing within 28 days
• Ask for more information if you reasonably need it
• Once the tenant replies, give a final decision within the remainder of the original 28 days or an extra 7 days, whichever is later
• If refusing, explain your reason clearly in writing

Fair reasons to refuse

GOV.UK gives examples that may be fair, including:

• another tenant has an allergy
• the property is too small for a large pet or several pets
• the pet is illegal to own
• you are a leaseholder and the freeholder does not allow pets

GOV.UK also says it would usually be unreasonable to refuse because:

• you do not like pets
• you had issues with pets in the past
• you have general concerns about possible future damage
• you think a pet might affect future rentals

What evidence to keep

• The tenant’s written request
• Any request for more information
• The tenant’s reply
• Your written decision and the date sent
• Any lease or building rule you relied on when refusing

Common mistakes

• Using outdated 42-day guidance — the live process is 28 days
• Treating a blanket no-pets clause as enough — you still need a fair reason
• Refusing without written reasons — refusals should be explained clearly

FAQ

Can a tenant challenge my refusal?
Yes. GOV.UK says the tenant can complain to you or apply to the court to start court proceedings if they think the refusal is unreasonable.

Can I refuse because my freeholder does not allow pets?
Yes. GOV.UK gives this as an example of a fair reason.